Legal Disclaimer

By accessing this website you agree to be bound by the conditions contained in this legal message, and further, you agree that the Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from this legal message.

Online orders will be delivered during normal working hours by a third party courier. In the event that the courier tries to deliver to the address you have provided more than twice and is unable to complete the delivery because there is no-one at the address and the goods have to be returned to us we will refund the value of the order less the courier charge and a £20 re-stocking fee. You have 30 days if you wish to return products that are not defective, you will be responsible for the carriage cost to return the products to us and provided the products are delivered back to us in good condition we will reimburse you for the full value of the products less the original carriage cost for sending the products to you. This returns policy doesn’t affect your statutory rights.

Online orders will be delivered during normal working hours by a third party courier. In the event that the courier tries to deliver to the address you have provided more than twice and is unable to complete the delivery because there is no-one at the address and the goods have to be returned to us we will refund the value of the order less the courier charge and a £20 re-stocking fee.

Promotions are available to UK residents over the age of 18 only; all specific promotional offers are available once per customer or household and while stocks last; customers or households are eligible to take advantage of no more than 2 different promotional offers during the calendar year; please allow 28 days for delivery.

The promoter is CMB Water Ltd t/a Kingsdown Water whose registered office is at Walmer Court Farm, 466 Dover Road, Upper Walmer, Kent, CT14 7NA. Competitions are open to residents of the United Kingdom aged 16 years or over except employees of CMB Water Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter online competitions. By entering  competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions. Route to entry for the competition and details of how to enter are via www.twitter.com, www.facebook.com and www.intagram.com. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. Closing date for entry will be 6pm 31/10/2020. After this date no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason. The rules of the competition and how to enter are as follows : Twitter – Follow @Kingsdownwater & Retweet the competition tweet. Facebook – Like page, like & share post, tag a friend. Instagram- Like page, Like post, tag a friend.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Winners will be chosen at random by software from all entries received and verified by the promoter and or its agents. The winner will be notified by DM on Twitter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification we reserve the right to withdraw the prize from the winner and pick a replacement winner. The promoter will notify the winner when and where the prize can be delivered.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. By entering this competition an entrant is indicating his/her agreement to be bound by these terms and conditions. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. The winner’s name will be available 28 days after the closing date by emailing jennifer@kingsdownwater.co.uk

Entry into competitions will be deemed as acceptance of these terms and conditions. Our promotions are in no way sponsored, endorsed or administered by, or associated with Twitter, Facebook, Instagram or any other Social Network. You are providing your information to CMB Water Ltd and not to any other party. All information you supply to us will be treated as confidential and will not be passed to any third party unless we are required to do so by law.

The copyright in the material contained in this website belongs to CMB Water Ltd and third parties where indicated. All rights are reserved. No part of this website, including but not limited to logos, graphics, sounds, text, or images may be copied, performed in public, broadcast, or adapted without explicit prior written permission from us.

Links contained in this website may lead to other websites not under our control. We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. The inclusion of any link on this website does not imply endorsement by us.

While we have taken every effort to ensure that the information contained within the website is correct, you should be aware that the information may be incomplete, inaccurate, or may have become out of date. None of the information contained in this website should be relied upon as a statement or representation of fact.

To the extent permitted by law, we shall not be liable to any person for any loss or damage which may arise from the use of any information, services, goods or products contained in this website or any linked website.

All information you supply to us will be treated as confidential and will not be passed to any third party unless we are required to do so by law. In handling your information:

• We will ensure your data is protected and your privacy is respected.
• We will only collect and process your data when necessary.
• We will not sell, let, or in any way distribute or, make public your personal information.
• We will never spam you.
• CMB Water Ltd trading as Kingsdown Water Company processes Personal Data as a Controller, as defined in the Directive and the GDPR.
• If you have any questions or concerns, you can email us at online@kingsdownwater.co.uk

CMB Water Ltd may collect and use the following kinds of personal information:

• Personal details and contact information
• Demographic Information, such as postcode, preferences and interests
• Information about your use of this website (including cookies)
• Your website interaction information, such as anonymous IP Address, geological location, device and operating system, internet browser type and version, URLs with regards to how you came to this website, your activity on this website and where you exit to
• Information that you provide for completing a web form or mailing list subscription on the website
• Information about transactions carried out over this website
• “Cookies,” which enables the website to remember your information if you return to the site, such as to keep you logged in or to remember your login credentials if you return to the site
• And any other information that you send to the company

Financial Information, such as Credit / Debit Card Numbers are collected and processed by external PCI compliant payment gateways. We never have access to this information. Information relating to electronic transactions entered into via this website is protected by encryption technology.

CMB Water Ltd may use your personal information:

• To provide or supply the products/services that you purchase.
• For internal record keeping and accounting.
• For the improvement of our products/services.
• For the transmission by email of promotional materials that may be of interest to you, if you have indicated you want to receive promotional materials.
• To contact you for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.
• To personalise the website for you.
• To enable your access to and use of the website services.

In line with our commitment to privacy and providing an improved user experience, we’ve transitioned from Google Analytics to Fathom Analytics, a privacy-centric analytics service.

Fathom Analytics offers us insights into user interactions with our site without using cookies or infringing on your privacy. This transition supports a more engaging user experience, aligns our practices with the latest privacy standards, and importantly, eliminates the need for cookie consent for analytics purposes on our site.