Online orders will be delivered during normal working hours by a third party courier. In the event that the courier tries to deliver to the address you have provided more than twice and is unable to complete the delivery because there is no-one at the address and the goods have to be returned to us we will refund the value of the order less the courier charge and a £20 re-stocking fee. You have 30 days if you wish to return products that are not defective, you will be responsible for the carriage cost to return the products to us and provided the products are delivered back to us in good condition we will reimburse you for the full value of the products less the original carriage cost for sending the products to you. This returns policy doesn’t affect your statutory rights.